Authored by: Terry Chaudhuri When rolling out new technology, there’s often a lot of excitement at the start. But that excitement can quickly fade if the people expected to use that solution don’t fully embrace it. You’ve had that experience, right? A new solution is deployed, but users resist it and find clever workarounds to […]
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Authored by: Terry Chaudhuri Accessibility has always mattered, but new regulations are creating a renewed sense of urgency for government agencies. Last year, the Department of Justice’s (DOJ) Civil Rights Division issued a final rule that revised Title II of the Americans with Disabilities Act (ADA). The rule requires state and local governments to make
ADA Compliance Deadlines Are Coming: Here’s What You Need to Know Read More »
Authored by: Terry Chaudhuri When rolling out new technology, there’s often a lot of excitement at the start. But that excitement can quickly fade if the people expected to use that solution don’t fully embrace it. You’ve had that experience, right? A new solution is deployed, but users resist it and find clever workarounds to
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Authored by: Dan Smith What CommunityLIVE Showed about the Future of Your Workflows Enterprise teams are under more pressure than ever. The amount of information you manage, store, and process keeps growing, leaving teams overwhelmed and in need of support to lighten their loads. That’s why our team always looks forward to the CommunityLIVE event.
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Authored by: Jon Swisher When you’re building technology, a year can be a long time. Last year at CommunityLIVE, we were talking, speculating, and dreaming about what the next year would hold, and this year we got to see it in action. During the recent event, enterprises saw the Content Innovation Cloud (CIC) and agentic
Agentic AI and CIC Have Arrived: What It Means for Workflows and Compliance Read More »
Authored by: Kevin Kowalkowski Today’s court systems weren’t designed to handle the overwhelming volume of evidence moving through them. Digital evidence now plays a role in roughly 90% of criminal cases, and as investigations increasingly rely on it, legacy systems are buckling under the pressure. At the same time, rising caseloads are making matters worse.
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Authored by: Kevin Flanagan As a healthcare payer, you’ve never been short on data; there’s plenty of it. But making that data usable and ready for artificial intelligence tools is an entirely different challenge. At this year’s CommunityLIVE, where we explored new technologies and shared real stories about how payers are using them, one message
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Authored by: Kevin Kowalkowski AI is everywhere, from headlines to smartphones to agency planning sessions. And for many public sector organizations, the question remains: What exactly does AI mean for our organization, and how should we begin using it? While the buzz keeps growing, teams can feel overwhelmed by all the possibilities and unsure exactly
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Appeals and grievances departments work diligently to maintain compliance, keep up with regulations and serve members. However, with large caseloads and many moving parts, manual processes often open up potential risks. As a result, many are turning to data-driven compliance and process automation to mitigate that risk.
Appeals and Grievances: Data Driven Compliance…How Do We Get There? Read More »