Successfully navigating these and future challenges requires agility, according to a report published by McKinsey and Company. Research show that 81% of payers say they’re investigating in technology to improve the member experience. And keeping your employees happy is vital when 44% of employees admit they’re looking for a new job.
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Authored by: Pat Goetz As a business director, you’re skilled at communicating with unhappy members, efficiently managing the appeals and grievances process and ensuring that the work gets done correctly. But when you do your job well, your manager might question the need to invest in new technology. After all, you’re already doing a great
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