Self-Service

Making Self-Service Simple for Everyone

Your users don’t want to wait on hold or days for an email reply – they want fast answers, now. Our self-service tools deliver quick, accessible support that meets the modern demands of your users. Whether it’s a constituent trying to figure out their trash pickup day or a healthcare plan member looking for guidance on filing an out-of-network claim, they can find exactly what they need securely and independently, anytime and on any device.

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Tools That Keep It Simple

Our partnerships include everything you need to create reliable digital experiences. With Jadu Central Lite, you can provide:

  • Searchable content and easy-to-access answers
  • Simple form building with no coding or technical skills required
  • Document upload and secure messaging features
  • Real-time status updates for requests and applications
  • A personalized “My Account” web experience
  • A mobile-friendly interface

These tools help users complete tasks on their own, saving time, improving satisfaction, and reducing service requests for your staff, all without writing a single line of code.

Front-to-Back Simplicity with Jadu & OnBase

Behind the scenes, we connect everything. Jadu Central Lite integrates easily with Hyland’s OnBase, Perceptive Content, WorkView, and other systems to keep data moving smoothly between users and teams.

There’s no need for re-keying, duplicate workflows, or other time-wasting processes. Just clean, secure integrations that support faster workflows. Staff can manage content and workflows through a no-code interface, while users experience simple, consistent functionality from start to finish. Everything is designed for control, efficiency, and a modern experience across your teams.

Better Access, Fewer Tickets

Self-service reduces friction for both users and staff. Your users get faster answers, better access, and more control, while your team sees fewer routine service requests and lower ticket volumes. With digital tools that scale easily, you can improve service delivery and free up your staff to focus on higher-value work.