Managed Services
Proactively Optimize Your Hyland Solutions
Whether your system is on-premises or in the cloud, we provide a strategic, secure, and scalable approach to OnBase system management, ensuring smooth operations, compliance, and continuous improvement.
Trust Our OnBase Experts to Manage Your System
With tailored service levels to best meet your needs, our Managed Services Team provides continuous management and monitoring of your Hyland solutions. Functioning as an extension of your IT staff, our Managed Services Team brings extensive technical knowledge and product expertise, strengthening your internal capabilities and freeing the in-house team from complex and time-consuming tasks so they can focus on business initiatives.
Proactive System Monitoring & Support
Ensure optimal performance across systems, and manage strategically
i3 Managed Services ensures the optimal performance of OnBase systems through:
- Document Import Processor (DIP) Monitoring – Tracks document imports and intervenes in case of failure.
- Diagnostic & Event Logs – Used for real-time troubleshooting of OnBase and external issues.
- Process & Document Locks – Resolves document lock issues caused by network interruptions.
- Exception Queues – Manages stalled documents needing manual intervention.
- Resource & Uptime Monitoring – Ensures system stability and performance.
- User Group Management – Updates user roles, permissions, and configurations.
- Root Cause Analysis (RCA) – Identifies reasons for system failures and suggests fixes.
- Break/Fix Support & Monthly Reporting – Provides KPI reporting and system optimization recommendations.
Enhancements & System Growth
- Solution Health Check – Evaluates system performance, stability, and security.
- Change Blocks – Implements small enhancements without a full system overhaul.
- Upgrade Assistance – Guides On-Prem customers or fully manages upgrades for Gold & Platinum members.
- Enhancement Consultation – Advises on best practices and system changes.
Optimization & Strategic Management
- System Design Consultation – Reviews and advises on system changes.
- Change & Release Management – Tracks system updates and scheduled deployments.
- Account Management – Provides a dedicated manager for proactive support.
- Community Live Passes – Connects users with experts and future technology updates.
Key Benefits of i3 Managed Services
- Expertise & Knowledge – Specialized support in system administration and security.
- Cost Savings – Reduces overhead by outsourcing IT management.
- Proactive Monitoring – Prevents issues before they escalate.
- Business Focus – Allows customers to prioritize core business functions.
- Scalability – Adjusts resources as business needs change.
- Security & Compliance – Implements advanced security measures.
- Disaster Recovery – Ensures business continuity with backup solutions.
- Access to Advanced Tools – Leverages cutting-edge monitoring and automation.
- 24/7 Support – Offers round-the-clock assistance for Gold & Platinum customers.