Agentic Services
Give Your Users the Power to Help Themselves
Agent-Ex: Search delivers AI-powered, accessible answers for public sector, higher education and enterprise websites. Instead of making users search through outdated FAQs or wait on long, frustrating phone holds, agentic tools provide fast, personalized answers exactly when they’re needed. Whether it’s finding the right form, getting a real-time status update, or accessing multilingual support, agentic services reduce friction and improve user satisfaction.
How Can Agentic Services Help?
Agentic digital services make it much easier for users to access what they need, without using a chatbot. Tools like Agent-Ex: Search provide AI-powered abilities to read and understand your site’s content in real time. Users can easily type or speak questions to get accurate, accessible responses in more than 70 languages, supporting diverse and multi-national communities.
These services personalize experiences by highlighting relevant forms, supporting application status tracking, or guiding users through interactive portals. Built for organizations such as the public sector and healthcare, they also meet strict accessibility and privacy standards.
Reduce Costs & Improve Satisfaction
AI-powered agentic services help you improve the user experience and speed up operations. Automatically answering your most asked questions reduces routine inquiries, allowing your contact center to focus on higher-value work and lower costs.
A constituent, for example, might need to apply for housing assistance through a government site. They can visit your website and simply type in a question about eligibility and receive clear information, along with a direct link to the application form, a list of required documents, and details about how to check their application status, instantly.
Simplifying processes like this helps save money, reduce the burden on your internal teams, and increase capacity so you can focus on other priorities when resources are tight.
With our agentic services, implementation often takes as little as two weeks and doesn’t require manual content tagging or complex AI training. These tools also support compliance, universal access, and a consistent brand voice, helping you deliver modern, inclusive services that keep up with fast-changing public expectations.